Working Together
The fact that the panel features communicators from multiple agencies points to a key aspect of the job that I didn’t think about. As a PIO responding to disasters affecting the public, you’re working arm-in-arm with multiple government agencies and NGO’s—aligning your messaging and deciding which group, and whom from that group, will serve what function in the Mt. Everest sized list of things to do in a crisis. For example, Dave’s team recently won an award from Travel Oregon for their expert communication management of the Eclipse this summer. As Dave recalls that time, he paints the picture of a busy communication headquarters with executives from different groups serving functions like:
- Managing & assigning duties to the entire team (like an Editor)
- Aligning messaging from all groups
- Pulling together press releases & media communications incorporating that messaging
- Media outreach & response
- Press conference organization & delivery
If it sounds intense, it is. I envision such a headquarters like the inner-workings of a frantic newsroom, and Dave agreed to the comparison. When I asked how people without experience can get involved, he said “you can’t just walk into a situation like that unprepared.” He points to some training resources people can go to, but it seems that on-the-job training and planning ahead with all involved parties is the way to go.
Planning Ahead
The ODOT public affairs team gets roughly 30-40 calls per week from media that need to be promptly and accurately addressed. All contact seemingly involves a crisis of sorts but the way Dave explains it, with a lot of forward thinking and planning, maybe PR practitioners don’t have to relate to every tragedy as the crisis that it indeed is. Dave says that “absolutely” all crises can be planned for, with his team having contingency plans for everything — earthquakes, volcano eruptions, tsunamis, major traffic accidents and more. Not only do all plans live in his computer, he and his team have print-outs and jump drives of plans, media contacts, press release templates, talking points and more, within arm’s reach — in their cars and at home — should a disaster occur and computers aren’t working or available.
Extending the Megaphone
No longer does Dave think of his job as strictly “customer service for the media.” The rise of social media has extended the megaphone — which used to be reserved for media — to the general public, therefore drastically changing the PIO’s function. But Dave’s thinking has also evolved, realizing that the people of Oregon are his customers because they must use the roads safely and efficiently. He treats every inquiry, whether it is FOX news or your grandma, with the same weight.
“The roads are the lifeblood of the economy, greasing the skids so that the economy can flow. Road maintenance is not just for semi-trucks, it’s so you can get to work, get to the store.”
A Varied Past
With a masters in computer science, going on to teach at USC, Dave’s career trajectory — from writing papers and teaching, to eventually working in broadcast for 20 years, to now working at ODOT — seems unlikely.
As a self-professed “nerd” working in computer science at USC, Dave found himself isolated, watching the world move without him. Working late at the office on Friday night he switched on the news. A hostage situation at the airport immediately sparked his adrenaline as he became fascinated with the story execution. The next day, he signed up for a new broadcasting class and the rest is history.
Today Dave is dedicated to teaching others.
“My personal mission in life is to make a difference. Nobody will remember it was me, but some part of life will be better because of something I did.”
Having joined PRSA in 2002, Dave has gone on to teach, learn, and become a chapter board member, expressing that you get out of it what you put into it. Dave has truly left a mark on the Portland community by his commitment to spreading knowledge and helping others.